Thank you for choosing zuzzle.shop. To provide a more worry-free shopping experience, we have established the following return and refund policy. Please read it carefully before purchasing.
Special Note: Due to continuous losses, the merchant has decided to clear out inventory at a loss. Some clearance items are limited in quantity. Please confirm the product information and your needs before placing an order.
I. Return Period
Users can submit a return request within 30 days of receiving the goods.
Orders exceeding the return period will generally not be eligible for return service.
II. Return Conditions
To ensure smooth return processing, returned goods must meet the following conditions:
The goods are unused and undamaged.
They are in their original condition.
All accessories are complete.
The goods do not affect resale.
The product packaging is as intact as possible.
If the goods are damaged by human error, show obvious signs of use, or are missing important accessories, we reserve the right to refuse the return request.
III. Non-Returnable Items
The following situations may not support returns:
Exceeding the return period
Product damaged by human error
Problems caused by personal reasons
Used or product affecting resale
Products with special non-returnable instructions
IV. Refund Policy
After receiving and confirming that the returned product meets the requirements, we will begin processing the refund.
Refund Arrival Time
The refund will arrive within 3 days after approval.
The specific arrival time may vary slightly depending on the processing speed of the payment institution or bank.
V. Return Process
A return application can generally be submitted in the following steps:
Contact customer service to submit a return application
Provide order information and relevant photos
Obtain return instructions
Send the product back to the designated address
Refund will be arranged after warehouse inspection
Please do not return products directly without confirmation, as this may affect the processing progress.
VI. Shipping Costs
If the return is due to product quality issues, wrong item shipped, or damage during transportation, we will bear the relevant costs according to the actual situation.
If the return is due to personal reasons, the return shipping cost may need to be borne by the user.
VII. Order Cancellation
If your order has not yet been shipped, you can contact customer service to request cancellation.
If your order has already entered the shipping process, it may not be possible to cancel it directly. You will need to process it according to the return procedure after receiving the goods.
VIII. Contact Us
Email: dee.thouch@zuzzle.shop
Phone: 9786778179
If you have any questions about our return or refund policy, please feel free to contact us.